Refrigerated Transport Services | Reefer Trucks, Cold Storage & Distribution

One-Stop Refrigerated Transport & Cold Chain Logistics

Lily Transport Company Limited has specialised in refrigerated transport, reefer truck delivery and cold chain logistics since 2001. We understand the pressures of temperature-controlled cargo: goods that cannot tolerate temperature swings, narrow store receiving windows, sudden volume spikes in peak season, and returns or exchanges that must be handled the same day. That is why our services extend well beyond pure transport to cover the whole flow, from goods receipt, storage, picking, sorting and packing through to delivery, documentation, payment collection, after-sales support and returns, so customers deal with a single supplier.

Our fleet comprises seven vehicle types: refrigerated vans, 5.5 to 24 tonne reefer trucks, tail lift trucks and reefer container trucks. We operate three temperature bands, ambient, chilled 0°C to 4°C and frozen -18°C, supported by compartment pre-cooling, real-time temperature monitoring and 100% GPS coverage, serving Hong Kong Island, Kowloon and the New Territories 24 hours a day.

To learn about our background and experience first, visit About Us. For each operational step from enquiry to signature, see Our Process. To see the types of customer we currently serve, go to Partners.

Ten Logistics Services

From inbound to delivery, from documentation to returns, each stage follows a defined operating standard and can be adopted as a package or selected individually.

1. Goods Receipt

Flexible receiving windows with rapid inbound and handover processing. Whether goods arrive direct from the factory, as an inbound container, or in batches from suppliers, we allocate staff and dock space to the agreed window.

What we do: verify delivery notes against actual piece counts, inspect condition and packaging, record batch and shelf life information, move goods immediately into the cold store or ambient zone by temperature band, and report receipt results back to you.

2. Delivery Service

Scheduled delivery to designated locations with accurate handover. We support single-point dedicated vehicles, multi-drop routes and fixed-route daily replenishment.

Typical use: supermarket store replenishment, chain restaurant ingredient delivery, hotel and school kitchen supply, factory-to-warehouse transfer and point-to-point wholesale delivery. Early morning, overnight and holiday windows are available.

3. Storage Service

Cold and ambient storage supporting short, medium and long-term needs, from temporary peak-season overflow through to long-term fixed positions.

Temperature zones: -18°C frozen zone for meat, seafood and frozen foods; 0°C to 4°C chilled zone for fresh meat, produce and dairy; ambient zone for dry goods, canned items and packaging materials. See our full temperature range solutions for zone selection.

4. Order Sorting

Sorting and classification to your instructions, improving outbound efficiency and accuracy. Particularly suited to multi-outlet and multi-customer bulk despatch.

Common methods: sorting by store, by route, by customer order or by temperature band. Sorted goods are clearly labelled with their destination, making driver handover faster and store counting more accurate.

5. Order Picking

Order-based picking by a trained team, reducing errors and shortening despatch time. Frozen goods are picked in a low-temperature environment to prevent temperature rise.

Quality control: item names, specifications and quantities checked line by line against the order, batches handled first-in-first-out, and a second verification performed before despatch to reduce missed, excess and incorrect picks.

6. Packing Service

Comprehensive packing and protection to reduce transit losses, with dedicated insulation handling for frozen goods.

Methods: carton and plastic crate loading, pallet stretch wrapping, cushioning for fragile items, insulated boxes and gel packs for short-haul delivery, and outer labelling showing product name and temperature requirement so recipients can identify goods at a glance.

7. Documentation Handling

Assistance organising logistics paperwork, improving handover records and process clarity so reconciliation and investigation are always evidence-based.

Documents covered: delivery notes, goods receipt notes, signature records, return notes, pallet handover records and delivery reports. Every handover is recorded, reducing disputes between you and your stores.

8. Payment Collection

Cash on delivery support to help optimise your distribution and cash flow, particularly suited to wholesale and fresh e-commerce transactions.

How it works: the driver collects payment at handover to your instructions, records the amount and order number on the spot, then reports and remits according to the agreed process, saving you the cost of separate collection visits.

9. After-Sales Support

Post-delivery tracking and customer service support for a consistently better experience. Completing a delivery does not end the service.

What is included: delivery progress enquiries, retrieval of handover records, follow-up on exception cases, handling of store complaints, and periodic review of routes and time slots to keep improving distribution efficiency.

10. Returns Handling

A standard returns process for rapid collection and redelivery. Poorly managed returns are one of the most common sources of loss in cold chain logistics.

Key points: items and quantities recorded on the spot at collection, goods stored in the compartment at their original temperature and kept separate from outbound cargo, transported to the designated warehouse or customer, complete handover records provided, and exchange redelivery arranged immediately where required.

Integrated Solution: Warehouse & Distribution

All of the above can be combined into a complete solution: inbound receipt, low-temperature storage, order picking, store-level sorting, packing and labelling, vehicle scheduling and delivery, handover and signature, payment collection and returns collection, all handled by one team.

What this means for you: a single point of contact, clear accountability and consistent information, avoiding the finger-pointing and data gaps that arise when warehouse and fleet belong to two different companies. To discuss the right combination, contact us.

Our Fleet: Seven Reefer & Tail Lift Vehicle Types

Over 60 owned vehicles, from refrigerated vans through to 24-tonne reefer trucks and reefer container trucks, allocated flexibly by cargo volume, pallet count, loading environment and street access, so you never face a failed delivery caused by a truck that cannot reach the site.

Refrigerated Van

The most manoeuvrable option, suited to narrow urban streets, mall back lanes, single-store top-ups and urgent jobs, with the fewest parking and loading constraints.

5.5-Tonne Reefer Truck

Our daily distribution workhorse. Tail lift available, suited to multi-drop routes, palletised cargo and daily fixed-route store replenishment.

9-Tonne Reefer Truck

Mid-size volume transport for supermarket outlets, hotel supply and chain restaurant central distribution, balancing capacity with urban access.

16-Tonne Reefer Truck

High-volume palletised transport for factory outbound shipments, warehouse-to-warehouse transfers and wholesale market distribution, handling more pallets per trip.

24-Tonne Reefer Truck

Full truckload bulk transport for large warehouse trunk routes and bulk frozen product transfers, requiring a container yard or dock loading environment.

Tail Lift Truck

Fitted with a hydraulic tail lift for easy pallet and heavy goods handling, reducing manual handling time and injury risk. Available in refrigerated and ambient versions.

Reefer Container Truck

For bulk full-load cold chain movements such as cold store transfers, factory-to-distribution-centre shipments and moving large pallet quantities in one trip.

Vehicle Selection Guide

Reefer vehicle comparison: matching vehicle type to cargo volume and delivery environment
Vehicle Type	Suitable Volume	Typical Scenario	Tail Lift
Refrigerated van	Loose piece goods	Narrow-street stores, urgent jobs, sample delivery	Not applicable
5.5-tonne reefer	Small to medium, few pallets	Urban multi-drop replenishment, restaurant delivery	Available
9-tonne reefer	Medium palletised volume	Supermarket outlets, hotel ingredient supply	Available
16-tonne reefer	High palletised volume	Factory outbound, warehouse transfers	Available
24-tonne reefer	Full truckload bulk	Trunk route transport, bulk frozen products	By arrangement
Reefer container truck	Full container load	Cold store transfers, large-volume outbound	Dock required

Not sure which vehicle you need? Tell us your volume, pallet count and delivery address and we will assess it for you. Just call 3112 6029.

Temperature Solutions: Frozen, Chilled & Ambient

Choosing the wrong temperature band directly affects product quality, shelf life and food safety risk. Below are the applications and operational priorities for each band.

Frozen Transport: -18°C or Below

For frozen meat, seafood, frozen dim sum, ice cream and frozen produce. The operational priorities are thorough pre-cooling, minimal door-open time and avoiding repeated thawing, which prevents ice crystals, deformation and texture loss.

Typical customers: frozen meat wholesalers, seafood suppliers, food processing plants, ice cream brands.

Chilled Transport: 0°C to 4°C

For fresh meat, chilled poultry, dairy, produce, fresh-cut ingredients and bakery inputs. The difficulty here is stability: too cold causes freezing damage to appearance, too warm shortens shelf life.

Typical customers: supermarket outlets, chain restaurants, hotel ingredient supply, fresh e-commerce.

Controlled Ambient & Ambient

For dry goods, canned products, packaged food, beverages, household items and packaging materials. Can be scheduled on the same day as frozen delivery so you need not book a separate vehicle for ambient cargo.

Typical customers: trading companies, retail chains, catering groups, factories and wholesalers.

Common Causes of Cold Chain Failure & Our Controls

Cold chain risk control: common causes of temperature failure and how Lily Transport addresses them
Common Risk	Consequence	Our Control
Compartment not pre-cooled before loading	Cargo begins warming the moment it is loaded	Compartment brought to target temperature before loading begins
Extended loading and unloading time	Cold air loss and surface thawing	Tail lifts and pallet equipment speed up handling; doors opened in stages
Mixed temperature bands loaded together	One band fails to reach its required temperature	Zoned placement or separate vehicles, split trips where necessary
Traffic delays	Uncertain arrival times	GPS position monitoring, early notification and route adjustment
Store not ready to receive	Goods held on the vehicle for extended periods	Arrival time notified in advance; routes built around receiving windows
Returns mixed with outbound cargo	Cross-contamination and counting confusion	Returns stored separately and recorded on the spot, handed over separately

If your goods carry specific temperature or food safety requirements, please raise them at the quotation stage and we will build the corresponding checks and records into the workflow. Details are in Our Process.

Industry Applications

Refrigerated transport for a frozen meat wholesaler looks nothing like refrigerated transport for a chain restaurant. We adjust vehicle, timing and handover method by sector.

Frozen Meat & Wholesale

Predominantly bulk palletised cargo where -18°C stability and despatch speed matter most. We run trunk routes with 16 or 24-tonne reefers, then distribute by zone with 5.5-tonne trucks to customers and stores.

Seafood & Aquatic Supply

Highly sensitive to temperature and time, usually requiring early morning delivery. We use pre-cooled compartments and rapid handling to hit morning market windows while preserving freshness and appearance.

Chain Restaurants & Catering

Characterised by many outlets, small quantities and high frequency. Best served by sorting combined with multi-drop delivery, scheduled before opening so store operations are unaffected.

Supermarkets & Retail Outlets

Requires alignment with fixed dock windows, specified pallet formats and receiving documentation. We offer mixed frozen and ambient delivery so one vehicle completes multi-store replenishment.

Ice Cream & Frozen Desserts

Tolerates no temperature fluctuation, as even slight warming affects shape and texture. We handle these with low-temperature compartments, brief door-open operations and priority delivery sequencing.

Fresh E-Commerce & Online Retail

Fragmented orders, demanding time slots and higher return rates. Best suited to an integrated package of picking, sorting, packing, delivery and returns handling that solves warehouse and distribution together.

Food Processing Plants

Despatch concentrated in fixed windows, prioritising punctual scheduling and full-load efficiency. We can assign dedicated vehicles and drivers aligned to your production schedule.

Hotels & Institutional Catering

Back-of-house access and receiving procedures are stricter, requiring drivers familiar with the process. A monthly contract best matches this kind of stable requirement.

Trading & Wholesale

Volumes swing sharply with the season, so a flexible mix of ad hoc jobs plus interim storage works best, adding capacity in peak season and reducing it off-peak to control fixed costs.

Want to see how customers in your sector use our services? Please visit Partners.

Pricing Models & Information Needed for a Quote

There is no single price for refrigerated transport, because every customer's temperature band, vehicle, drop count and timing differ. Below are our three pricing models and the information we need to quote.

Ad Hoc / Single Trip

Charged per trip, suited to variable volumes, one-off despatches or first-time trial runs. No long-term commitment and maximum flexibility.

Best for: trading companies, seasonal despatch, sudden volume spikes.

Dedicated Vehicle

An entire vehicle reserved for you, priced by vehicle type and time slot, with no shared loading, suited to bulk or high-value temperature-controlled cargo.

Best for: factory outbound, cold store transfers, bulk frozen products.

Monthly Contract

Dedicated vehicle, dedicated driver and fixed delivery windows, with predictable costs and a driver who knows your routes and store rules, making handover smoother.

Best for: chain restaurants, supermarkets, wholesalers on daily fixed routes.

Six Factors That Affect Your Quote

Temperature Band

Frozen, chilled or ambient. The lower the temperature, the greater the demand on vehicle and handling.

Vehicle Tonnage

From refrigerated van to 24-tonne reefer container truck, each with a different capacity and cost structure.

Drop Points & Districts

Multi-drop routes, cross-district delivery and remote areas all affect total journey time.

Loading & Waiting Time

Whether a dock is available, whether manual handling is needed, and how long stores keep the vehicle waiting.

Delivery Window

Overnight, early morning, holiday and urgent same-day jobs are more demanding to schedule.

Additional Services

Whether storage, picking, sorting, packing, payment collection or returns handling are required.

Please Prepare the Following Before Requesting a Quote

Cargo type and temperature requirement (for example frozen meat at -18°C, fresh meat at 0-4°C)
Volume per trip: pieces, cartons or pallets
Collection and delivery addresses, including floor and loading environment
Number of drop points and delivery frequency (daily, weekly or ad hoc)
Preferred delivery window and any store receiving restrictions
Whether storage, sorting, packing or payment collection are needed

Once you have this information, please submit your requirements via Contact Us, or reach us directly by WhatsApp or phone. We will assign a suitable vehicle and provide a clear quotation.

Lily Transport 24-hour cold chain distribution with warehouse and refrigerated transport operations

24-Hour Logistics & Distribution

In the catering and retail sectors, receiving windows usually fall before or after trading hours, and a delivery delayed by an hour can cost a full day of sales. Lily Transport operates 24 hours a day, covering overnight replenishment, early morning store delivery, weekends and public holidays, so customers never need to find a second carrier for unusual time slots.

GPS tracking: 100% fleet coverage, with vehicle position and delivery progress available at any time
Live temperature monitoring: compartment temperature monitored throughout, with immediate notification of any anomaly
Trained handling team: familiar with frozen goods operations, loading quickly to shorten door-open time
Fast, secure delivery: detailed knowledge of Hong Kong routes and store receiving rules for punctual handover
Urgent job support: same-day dispatch arranged subject to vehicle availability for sudden replenishment needs
Multiple bands, one plan: frozen, chilled and ambient cargo planned together to reduce trip count

Need overnight or holiday delivery? Please contact Lily Transport and we will confirm workable windows based on current fleet status.

Service Coverage Across Hong Kong

Detailed knowledge of local traffic, loading restrictions and store receiving rules is what makes punctual handover possible.

Hong Kong Island

Central and Western, Wan Chai, Causeway Bay, North Point, Quarry Bay, Chai Wan, Aberdeen and the Southern District, serving restaurants, hotels and retail outlets. Where streets are narrow or loading bays tight, we switch to a smaller vehicle to ensure the delivery succeeds.

Kowloon

Tsim Sha Tsui, Mong Kok, Sham Shui Po, Kowloon City, Kwun Tong, Kowloon Bay, Lam Tin and Tseung Kwan O, covering industrial buildings, mall back-of-house areas, food factories and wholesale outlets.

New Territories & Industrial Areas

Kwai Chung, Tsuen Wan, Tuen Mun, Yuen Long, Sheung Shui, Tai Po, Sha Tin and areas around the airport, serving warehouses, cold stores and logistics centres, suited to large-tonnage trunk route transfers.

For cross-district multi-drop routes or fixed schedules, we can help build the most efficient route combination.

Refrigerated Transport Services FAQ

The ten questions customers ask most often when selecting a cold chain logistics provider.

We provide ten logistics services: goods receipt, delivery, cold and ambient storage, order sorting, order picking, packing, documentation handling, cash on delivery collection, after-sales support and returns handling. You may use transport alone, or hand over storage, picking, sorting and distribution as a complete package to reduce the cost of coordinating multiple suppliers.

A refrigerated van has a smaller body and suits narrow urban streets, mall back lanes, single-store top-ups and urgent jobs. A 5.5-tonne reefer truck carries more, can be fitted with a tail lift, and suits multi-drop routes, palletised cargo and daily fixed-route replenishment. If your volume falls between the two, we will recommend a vehicle based on loading location and parking restrictions.

Reefer container trucks suit bulk full-load movements such as transfers between cold stores, factory outbound shipments to distribution centres, wholesale market bulk frozen product movements, and projects requiring many pallets in a single trip. Please confirm the delivery point has adequate space and dock access.

We support short, medium and long-term storage, from a few days of overflow storage in peak season through to long-term fixed positions. The arrangement depends on temperature band, pallet count and inbound and outbound frequency, so please share your expected volume and turnover rate and we will propose a suitable option.

Picking means selecting the required items and quantities from within the warehouse against an order. Sorting means regrouping picked goods by store, route or customer for efficient multi-drop delivery. The two are usually used together, picking first then sorting, which substantially reduces counting errors at store receipt.

Yes. We can support your cash on delivery arrangements, with the driver collecting payment at handover and reporting and remitting according to the agreed process. This suits wholesale, fresh e-commerce and transactions with new customers. Please confirm specific arrangements and limits with our customer service team.

We operate a standard returns process: items and quantities are recorded when the store hands goods back, goods are stored in the compartment at the required temperature, transported to the designated warehouse or customer, and a handover record is provided. Frozen returns are kept separate from outbound cargo to avoid mixing or cross-contamination.

Pricing depends on temperature band, vehicle tonnage, number of delivery points and districts, loading and waiting time, whether a tail lift or manual handling is required, and whether the work is ad hoc or on a monthly contract. Provide cargo type, temperature requirement, pieces or pallets per trip, collection and delivery addresses and preferred windows, and we can issue a clear quotation.

Yes. A monthly contract assigns a dedicated vehicle, dedicated driver and fixed delivery windows, so the driver learns store receiving rules and routes, handover runs more smoothly and costs become predictable. This suits chain restaurants, supermarkets and wholesalers with stable volumes.

Yes. Our entire fleet carries GPS tracking and refrigerated temperature monitoring, so you can follow delivery progress and compartment temperature status. If a temperature anomaly or traffic delay occurs, we notify you immediately and arrange a contingency. See Our Process for operational detail.